ITPro ToolKit Documentation
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  1. Introduction

  2. Requirements

  3. Installation

  4. Licensing and Registration

  5. Search Active Directory

  6. Managing Users in Active Directory

  7. Managing Computers in Active Directory

  8. Working with Multiple Domains


Introduction

ITPro ToolKit® is IT Help Desk software for the Technical Support Professional. Quickly search Active Directory for users and computers and manage them across the network. It provides quick and easy access to several utilities required when effectively managing a large Microsoft® network.  This page describes use of the product, requirements and functions.

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Requirements

  • Windows® XP or Server 2003 is required on the system where ITPro ToolKit®  is executed
  • Systems queried across the network require Windows® 2000/XP/2003 with Windows® Management Instrumentation enabled.
  • Microsoft® Directory Services is required.  All computers and users must be a member of the same Active Directory Domain.
  • Administrator permissions is required on the local system where ITPro ToolKit is executed.
  • Access to remote systems and Active Directory is dependent on your existing Active Directory Security Model.
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Installation

Copy the executable (ITPro.EXE) to a dedicated folder on your network and launch it.

The first time you launch ITPro ToolKit, a "COMPUTERS" and "USERS" folder is created beneath the directory where ITPro.EXE lives.  This folder will host all subsequent HTML and configuration files associated with the users and computers on your network.

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Licensing and Registration

ITPro ToolKit® (product) is licensed per Active Domain.  Each Active Directory Domain requires a product license.  In addition, ITPro ToolKit is licensed based on the number of computer objects in the domain.  The licensed product will not run if inadequate licenses are not purchased for the number of computers discovered in Active Directory.  After registering the product, you may purchase additional  licenses "as needed".  Please review the End User License Agreement for details.

To register ITPro ToolKit, copy the file sent to you by Absolute Dynamics to the same folder as ITPro.EXE.  When the executable is launched, ITPro ToolKit will automatically be registered.

Absolute Dynamics provides the following benefits to our customers:

  • E-mail support
  • Elimination trial version limitation
  • Additional licenses can be purchased at anytime
  • Input into the future design all Absolute Dynamics products
  • Free upgrades for the first year
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Search Active Directory

ITPro's initial dialog window provides several search options.

Search Path: By default the beginning search path is the root of the domain. If this path is changed it must be a valid LDAP path in the current domain. ITPro Toolkit uses your existing credentials when searching, modifying or administering Active Directory objects or remote computers on the network. To access other domains on your network simply perform a RunAs command against ITPro.EXE and specify the proper domain credentials.

Display Name: Search user objects based on the display name. Simply enter a portion of the name and click the corresponding search button. It returns a list of all user object display names containing the characters that match the search criteria.

User Name: Search user objects based on the username or samAccountName. Enter a portion of the username and click the corresponding search button. It returns a list of user object usernames that begin with the search criteria. A wildcard (*) may be used in front of the partial user name to search for user objects containing the search criteria anywhere in the name.

Computer Name: Search computer objects based on the computer name. Enter a portion of the computer name and click the corresponding search button. It returns a list of computer objects that begin with the search criteria. A wildcard (*) may be used in front of the partial computer name to search for computers containing the search criteria anywhere in the name.

Security Requirement(s): Able to read Active Directory Objects.

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Managing Users in Active Directory

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Distinguished Name: The distinguished name for the user is displayed at the top of the screen. It identifies the domain that holds the user object as well as the complete path through the container hierarchy by which the object is reached. Every object in the Active Directory has a unique distinguished name. This distinguished name identifies the “Donnie Byerley” user object in the absolutedynamics.com domain.

Full Name: When a new user is created in Active Directory, the Full Name field is always generated in FirstName LastName format. In turn, this field sets the Display Name field on creation, therefore, you end up with a FirstName LastName formatted global address list.

E-Mail: The assigned email address for the user. This field can be updated using
ITPro ToolKit.

Telephone: The assigned phone number for the user. This field can be updated using
ITPro ToolKit.

Mobile: The assigned mobile phone number for the user. This field can be updated using ITPro ToolKit.

Pager: The assigned pager number for the user. This field can be updated using
ITPro ToolKit.

Home Directory: The fully qualified UNC to the home directory assigned to the user in Active Directory.

Last Logon: The date and time the user last logged on to Active Directory, followed by the name of the domain controller that authenticated the user.

Account Status: The status of the Active Directory User object. May be "ACTIVE", "LOCKED" or "DISABLED".

Assigned Computer: List of computers that has been assigned to the user. A computer is assigned to the user when the user account is managed by clicking the "Currently Logged On" icon within the Computer Information Window. The "Assigned Computer" icon can be clicked to manage a computer that has been assigned to the user.

Member of: List of groups in which the user belongs. Use the "Add" and "Remove" buttons to manage the user's membership.

Apply Changes: Updates the fields (e-mail, telephone, mobile and pager) of the Active Directory user object.

Disable Account: Disables the user account. The user will not be able to logon to Active Directory.

Enable Account: Enables the user account so they can logon to Active Directory.

Unlock Account: Unlocks an account that has been locked because a specified number of failed logons occur due to wrong passwords within a certain interval of time.

Home Folder: Opens the user's assigned home folder in Windows Explorer (requires access to the user's home folder).

Change Password: Changes the users' password. The password must meet minimum requirements set in your Active Directory Security Policy. You are provided an option to force the user to change the password upon their first logon.

Cancel: Cancel the user information window and return to ITPro ToolKit main dialog.

Recommended Security Requirements: Account Operator or delegated permission to user account objects in Active Directory.

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Managing Computers in Active Directory

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Distinguished Name: The distinguished name for the computer is displayed at the top of the screen. It identifies the domain that holds the computer object as well as the complete path through the container hierarchy by which the object is reached. Every object in the Active Directory has a unique distinguished name. This distinguished name identifies the “lt-byerley” computer object in the absolutedynamics.com domain.

Active Directory Name: The name of the computer object in Active Directory. This name may not match the Network Name (see Network Name below for details).

Operating System: The operating system installed on the computer.

Service Pack: The operating system service pack installed on the computer.

Date Created: The date the computer object was created in Active Directory.

Password Last Set: The date the password was last set. By default, computer objects change their password every 30 days. Computers that have not change their password within 30 days, may be considered inactive.

Active Directory Status: The status of the computer object in Active Directory. May be "ACTIVE" or "DISABLED".

Location: The assigned location of the computer. This field can be updated using
ITPro ToolKit.

Description: The assigned description of the computer. This field can be updated using
ITPro ToolKit.

Network Name: ITPro Toolkit performs a reverse name resolution against the Active Directory name queried. If the network name does not match the Active Directory name, it could mean that the IP address for the computer has been re-assigned to a different computer on the network. This happens when a computer has been re-imaged with a new operating system, then renamed and connected to the network, but the the old computer account was never deleted from Active Directory.

Nevertheless, the AD Toolkit can be used to manage the Active Directory object. While the Support Toolkit is used to manage the actual network name.

Network Status: Displays whether or not the computer is up and running on the network. If the computer is not available, hardware information is not available and Support Tools cannot be used.

Currently Logged On: Displays the user that is currently logged on to the computer. Clicking this icon allows you to manage the user object and assigns the computer to the user within ITPro Toolkit. Once computers have been assigned to users, you can easily manage their computers from the User Information window.

AD Toolkit: Tools used to manage the computer object in Active Directory. Note: these tools only apply to the Active Directory Name found during the query.

Enable Account: Enables the computer object in Active Directory.

Disable Account: Disables the computer object in Active Directory. Users cannot logon to the domain from a computer that has been disabled.

Reset Account: Resets the computer account password to the default. This is used when the secure channel has been broken between the computer and the domain controller. It requires the computer to be re-joined to the domain.

Delete Account: Permanently deletes the computer object and all associated memberships and permissions assigned.

Support Tools: Tools used to provide computer support over the network. These tools only apply to the Network Name discovered during the reverse name resolution.

Remote Desktop: Access the console of the remote computer.

Manage Computer: Remotely manage the computer.

Explore Share: Access shares (including hidden shares) on the remote computer.

System Report: Generate a detailed system configuration report in HTML format.

rmtSHUTDOWN: Remotely shutdown or reboot the computer.

Wake on Lan: Send a magic packet over the network to power on the computer.

Apply: Update the LOCATION and DESCRIPTION field of the Active Directory Computer Object.

Cancel: Cancel the computer information window and return to ITPro ToolKit main dialog.

Recommended Security Requirements: Account Operator rights to Active Directory and Local Administrator rights to the remote computers being managed.

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Working with Multiple Domains

ITPro Toolkit uses your existing credentials when searching, modifying or administering Active Directory objects or remote computers on the network. To access other domains on your network, right click ITPro.EXE and perform a RunAs command against the executable, then specify the proper domain credentials.

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